
Buy MOBI Tykelight GloMate Now
I had it for 5 months and my kids loved it. After gentle use, it simply stopped working. The charge was still charging, but the light wouldn't turn on anymore. Seek product alternatives. Do not buy from this manufacturer. There is no published customer service on the internet, so my only alternative was to return the light to Amazon for a refund.Some of the colored lights don't work. Contacted the manufacturer as Amazon suggested. They were going to mail a new one. This was over a month ago. Still waiting...My daughter received a Mobi Glomate light for her birthday several months ago. We didn't charge it regularly and the battery now holds absolutely no charge. The green charge light turns on when we put the Glomate on the charging dock, but it will not turn on at all when we remove it from the dock. We don't have a receipt since she received the light as a gift. I decided to try calling customer service to see if there was anything they could do. I was quickly on the phone with a real person (I didn't have to spend a lot of time talking to a computer) and was instructed to send them an email with my mailing address and they would send out a replacement. Mobi informed me that they didn't currently have any Glomate replacements, but they could send me an Animalamp instead. The replacement Animalamp was on my doorstep 3 days later. I am very impressed with the fast responses I received from Mobi customer service and the replacement lamp is adorable. My daugher will love it!
No comments:
Post a Comment